Returns & Refund Policy
Simple, transparent, CDSCO-compliant. We always act in your best interest. Last updated: 1 January 2026.
🔍 Return Eligibility
- →OTC hair care products — unopened, original packaging
- →Damaged or defective products on delivery
- →Wrong product received
- →Products with manufacturing defect
- →Items within 7 days of delivery date
- →Prescription (Rx) products — all Schedule H drugs
- →Opened or used products of any kind
- →Products returned after 7 days of delivery
- →Items without original packaging or seals broken
- →Digital products, e-consultations, or AI reports
💊 Rx Product Policy — CDSCO Regulations
Under CDSCO regulations and the Drugs and Cosmetics Act, 1940, all Schedule H prescription medicines — including Minoxidil 5%, Finasteride, and prescription-grade ketoconazole — cannot be returned or exchanged once dispensed by our licensed pharmacist.
If you receive a damaged, tampered, or incorrect Rx product, contact us within 24 hours of delivery with photographic evidence. We will arrange a free pharmacist-verified replacement at no cost to you. You are not required to return the damaged item.
🔄 Return Process — Step by Step
⏱️ Refund Timeline
| Payment Method | Refund Initiation | Time to Reflect | Mode |
|---|---|---|---|
| UPI (GPay, PhonePe, Paytm) | Within 1 business day | 2–4 banking days | Instant to UPI ID |
| Credit / Debit Card | Within 1 business day | 5–7 banking days | To card account |
| Net Banking | Within 1 business day | 5–7 banking days | To bank account |
| Cash on Delivery (COD) | Within 2 business days | 7–10 banking days | Bank transfer |
| Hairsncares Store Credit | Same day | Instant | Wallet credit |
🔁 Exchange Policy
Exchanges are available for eligible unopened OTC products within 7 days of delivery. You can exchange for:
- →A different size or variant of the same product
- →A different product of equivalent or higher value (top-up for difference)
- →Store credit of equal value (valid for 12 months)
Exchanges follow the same pickup and inspection process as returns. The replacement item ships within 2 business days of receiving the returned product.
❓ Frequently Asked Questions
Need help with a return?
Our customer support team is available Mon–Sat, 9am–7pm IST.
Our AI Hair Intelligence consultant is always online — get personalised answers about your orders, prescriptions, or hair concerns in seconds.