CDSCO & Indian
Drug Compliance

1. Our Compliance Position

Hairsncares operates as an online pharmacy and healthcare services platform. Our compliance framework covers:

• Pharmaceutical Sale Compliance:All drug products are sold in accordance with the Drugs & Cosmetics Act, 1940 and Rules, 1945, under a valid retail pharmacy licence.
• Prescription Management: Schedule H, H1, and X products are dispensed only against valid prescriptions from Registered Medical Practitioners (RMPs) — see Prescription Policy.
• Telemedicine Compliance: Teleconsultation services operate under the Telemedicine Practice Guidelines, India, 2020 issued by the Board of Governors, MCI.
• Data Protection: Personal and health data is handled in compliance with the Digital Personal Data Protection Act, 2023 — see Privacy Policy.
• Consumer Protection: eCommerce operations comply with the Consumer Protection (e-Commerce) Rules, 2020.

2. Product Sourcing & Verification

All pharmaceutical products listed on Hairsncares are sourced from:

• Licensed manufacturers holding valid CDSCO manufacturing licences (Form 28/28-B as applicable)
• Authorised distributors and C&F (Carrying & Forwarding) agents of the respective manufacturers
• Wholesalers holding valid Drug Licence Form 20-B / 21-B

We maintain purchase records, invoices, batch numbers, and manufacturer certificates of analysis for all pharma products. These are available for inspection by regulatory authorities upon request.

New Product Onboarding Checks:

• Verify manufacturer's CDSCO drug approval / registration
• Confirm applicable Schedule classification (H/H1/X/OTC)
• Validate product labeling includes all mandatory information per Rule 96 of Drugs & Cosmetics Rules
• Confirm distributor holds valid wholesale drug licence
• Check for any CDSCO alerts, drug recall notices, or market withdrawal orders

3. Rx Sale Restrictions

The following restrictions apply to all prescription medicine sales on the platform:

• Schedule H products: dispensed only against valid prescription from a RMP. Display "Rx" symbol and mandatory warning text on product listing.
• Schedule H1 products: dispensed only against valid prescription, with enhanced monitoring — prescriber NMC number verified, prescription cross-referenced.
• Schedule X: not routinely sold; sale subject to additional regulatory requirements and shall not be processed without explicit compliance officer approval.
• All Rx transactions are logged with prescription reference, prescriber details, patient details, and product details per pharmacy record-keeping requirements.

See: Prescription Policy

4. Labelling & Expiry Checks

Before products are dispatched, our operations team performs the following quality checks:

• Expiry date check — products with less than 30% shelf life remaining are not dispatched
• Labeling integrity check — mandatory Schedule declaration, "Not to be sold by retail without prescription" label, generic name, batch number, manufacture and expiry date, manufacturer address, price as per MRP
• Tamper-evident seal check — products with compromised seals are not dispatched and are quarantined
• Cold-chain products: temperature-sensitive products are stored and dispatched per manufacturer cold-chain specifications

5. Batch Numbers & Invoice Handling

Every order dispatch includes:

• Tax invoice with HSN code, GSTIN, product details, batch number, and MRP
• Batch number recorded against every pharma product order in our system
• In the event of a product recall by the manufacturer or CDSCO, we will contact affected customers using batch records
• Customers are requested to retain invoices for Rx products for their personal medical records

6. Storage & Shipping Responsibility

Hairsncares is responsible for product integrity from our warehouse to delivery. Post-delivery, responsibility transfers to the customer. Users are advised to:

• Store products as directed on the label (temperature, light, humidity conditions)
• Not store medicines in bathrooms or near heat/humidity sources
• Keep child-proof packaging in original containers
• Dispose of expired or unused medicines responsibly — do not flush or burn; contact local pharmacies for drug disposal programmes

7. User Prescription Responsibility

Customers ordering Rx products on Hairsncares accept the following responsibilities:

• Submit only genuine, valid prescriptions — submission of forged or altered prescriptions is an offence under the Drugs & Cosmetics Act and Indian Penal Code.
• Do not order prescription medicines for another person without appropriate authorisation.
• Inform the pharmacist or dermatologist of all existing medical conditions and concurrent medications.
• Comply with prescribed dosage and duration — do not self-modify the prescription regimen.

8. Complaint & Adverse Event Reporting

Hairsncares takes product quality complaints and adverse drug events seriously:

• Product quality complaint: Email quality@hairsncares.com with order number, batch number, product name, and photograph of issue.
• Adverse drug event (non-emergency): Email pharmacist@hairsncares.com — we will assist with reporting to PvPI.
• CDSCO drug alert / recall: We monitor CDSCO alerts and will proactively contact affected customers. Check cdsco.gov.in for current alerts.
• Serious adverse events: Report to National Pharmacovigilance Programme (PvPI India): pvpi.gov.in · Helpline: 1800-180-3024